Refund & Returns Policy
Updated March 2, 2024
Q: What is your current production time?
A: New orders are usually shipped within 4-5 business days. This does not include weekends or holidays. You will receive your tracking number at that time. Once shipped, orders are usually received within 5-7 business days for US destinations. International orders usually take a few weeks to arrive. We currently use USPS or UPS for shipping.
Q: What is your refund policy?
A: ALL SALES ARE FINAL.
However, in the event of the following, refunds are issued to the original form of payment used on an order.
The order is canceled by Rise & Align
One or more of your items sold out since your order was placed
The item(s) proved to be received damaged, defective, or incorrect, and we were contacted within 30 calendar days from the date of delivery. Please email orders@godaintpetty.com with your order number, a description of your issue, and a picture of the item.
Depending on your financial institution, the refund amount may take up to 15 business days to post to your account.
If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.
Q: I changed my mind. Can I cancel my order?
A: We create all items on demand. For this reason, canceling may not always be an option. We will evaluate cancellations on a case-by-case basis.
If your order is in active processing or has already shipped, we will not be able to cancel your order. We will accept returns for accidental orders as long as the item(s) is in its original, unopened package. If the original packaging has been opened, the return will not be accepted. Please email weriseandalign@gmail.com for assistance.
Q: Do you offer exchanges?
A: No, we do not accept exchanges.
Q: What do I do if I receive a defective product or the wrong product?
A: We apologize for the error. Please email us at weriseandalign@gmail.com with your order number and details of the issue (wrong item, size, defect) within 30 calendar days of delivery. Please include a picture of the issue. We will correct our errors by either issuing a full refund for the defective item or replacing the defective item. We will send the same item that was ordered (item, size, color, etc.). You must contact us within 30 days of the tracking delivery date with your issue.
Q: My order was returned to the sender. What should I do?
A: If the shipping company returns your order due to an incorrect address, we will issue a refund (minus the shipping expense) or reship the item. A $6.95 reshipping fee will apply to all reshipments. If the unit number was missing, the reshipping fee would apply.
Q: I entered the wrong address at checkout. Can you reship my order to my correct address at no charge to me?
A: No. We are not responsible for incorrect addresses entered at checkout. We will not reship orders that were incorrectly addressed.
Q: I have an issue with my order. How long do I have to report an issue?
A. You must contact us with your issue within 30 calendar days of the tracking delivery date. Support will not be provided for orders delivered more than 30 calendar days ago.